Shipping
When will my products be dispatched?
Our turnaround time is 5 working days, so your products will be dispatched within this period. In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay and ask you how you’d like to proceed.
How are my products shipped?
The packaging is all eco-friendly. The vast majority of parcels ship plastic-free.
Will I be able to track my products as they’re shipped to my customers?
YWhen shipped to the UK, Royal Mail’s Recorded service is only tracked on collection and delivery.
When will my products be delivered?
UK
- Royal Mail / Evri 24 services: 1 to 3 days
Rest of World
- Royal Mail services: 7 to 10 days
- USPS (USA): 3 to 5 days
What if my order doesn’t arrive?
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for RoW. This is because we cannot claim from Royal Mail until this time.
If an order does not arrive, we always recommend asking the customer to check at their local post office and confirming their address before contacting us. Please also note that we must be notified within 60 calendar days of any orders that have not arrived. After this time we cannot replace any orders free of charge.
Returns
Do you accept returns or exchanges?
Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges.
What do I do if the product is faulty?
Whilst rare, it does occasionally happen. Simply email with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.